Refund policy
We want you to love what you train in. If something isn't right, we'll make it right.
30-Day Returns
You have 30 days from the day your order is delivered to request a return.
To be eligible, your item must be:
- Unworn and unwashed
- In its original condition, with tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
Items returned outside the 30-day window, or that show signs of wear, washing, or damage not caused by us, cannot be accepted.
How to Start a Return
Email us at hello@jlfitnessapparel.com with your order number and what you'd like to return. We'll reply with return instructions and the address to send it to.
Please don't send anything back before contacting us — packages returned without a request can't be processed.
Return shipping: The customer is responsible for return shipping costs, unless the item was damaged, defective, or arrived incorrect (in which case we cover it).
Exchanges
The fastest way to get the size or item you want is to return your original item for a refund and place a new order once your return is approved. This gets your new order out to you as quickly as possible.
Damaged, Defective, or Wrong Items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or not what you ordered, contact us right away at hello@jlfitnessapparel.com with a photo and your order number.
We'll make it right at no cost to you — that's on us, not you.
Items We Can't Accept Back
For hygiene and safety reasons, we cannot accept returns on:
- Items marked final sale or clearance
- Gift cards
- Free promotional items (patches, hats, and other giveaways)
Promotional & Free Items
If your order included a free item earned through a promotion (for example, a free patch with a backpack, or a free hat on orders over $100) and your return brings the order below the qualifying amount, please return the free item as well, or its value will be deducted from your refund.
Refunds
Once we receive and inspect your return, we'll email you to let you know whether it was approved.
If approved, your refund goes back to your original payment method within 5-7 business days. Depending on your bank or card issuer, it can take additional time to appear on your statement.
Original shipping charges are non-refundable, unless the return is due to our error.
If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us at hello@jlfitnessapparel.com.
Questions
Email: hello@jlfitnessapparel.com
JL Fitness Apparel
Alabama, USA